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MulchXpressUSA com - MulchExpressUSA Firewood Review
Dennis, you still need the wood and if they are willing to help stack the wood and it is agreed by both of you that you will get 2 more cords(128 cu ft each cord)then i would say go ahead. Since you were short so much i could see no arguement on their end as to helping you stack and make sure 2 cords is 2 cords. I split 6 cords by hand this summer and i no way have anything left over like that mess in your driveway. I would think since they are willing to make it right(keep your money) that they will make it right with better wood this time. Good luck
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MulchXpressUSA com - MulchExpressUSA Firewood Review
Dennis, I agree with Nosteriner if they were friendly about it. If not I would want one drop of blood. Hey do they hang ceiling fans? If so do not use them.  kt
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MulchXpressUSA com - MulchExpressUSA Firewood Review
Dennis; We been gone a few days so I'm kinda catching up here. Yes that is kind of an ugly pile of nothing they dumped in your drive. We've all kind of had second chances a time or two in the past, perhaps if they are willing to make up the difference in the firewood shortage and haul away the rubbble it might work out. You always have the option of not buying from them a second time. As for the ceiling fan, would the Mrs. be real upset if you just returned the fan and somehow had some kind of floor level fans to somewhat of the same thing making the air circulate. It could be worse you know, some folks in this world don't even have a ceiling, let alone a fan. (No joke intended here). Frank.
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MulchXpressUSA com - MulchExpressUSA Firewood Review
Take their two cords, once you have inspected it, and consider the matter closed. Their is no value in being stressed, and now you (and we) know who to deal with and who not to. Personally, I inspect everything including gravel deliveries before I let them dump it at my home.
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MulchXpressUSA com - MulchExpressUSA Firewood Review
Bloggins,
Amen to that!
Dennis
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MulchXpressUSA com - MulchExpressUSA Firewood Review
Dennis, what did they finally come up with? It sometimes is hard to know when to turn loose. kt
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MulchXpressUSA com - MulchExpressUSA Firewood Review
They refuse to give me a refund without me filing a law suit against them. They say they will send me two cords of better quality wood. I have to call them today to see if they still plan on honoring that offer as they did not reply to my email.
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MulchXpressUSA com - MulchExpressUSA Firewood Review
They are supposed to deliver two cords today. Will let you know how it turns out.
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MulchXpressUSA com - MulchExpressUSA Firewood Review
It's interesting to note the time line on this.
In the original post you said the delivery of the wood was "prompt". That was Oct. 31st.
On Nov. 7th you said you had already emailed them about accepting 2 cords of wood, but got no reply and were going to follow it up with a phone call.
Now it's Nov. 15th and they're 'supposed' to drop off the wood today.
It looks like "prompt" ended 2 weeks ago.
Best of luck.
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MulchXpressUSA com - MulchExpressUSA Firewood Review
If anyone ever read Franz Kafka's "The Castle", this is a little like that story.
As in Kafka's novel a man goes to a village to speak to the master of the castle, but he only gets to speak to people who say they have spoken or seen the master of the castle and they refer him to another person that does have access to the master, every time he digs deeper he finds that each of the people that say they have seen the master never did but rather spoke to someone who said they had seen the master.
In this case I was dealing with an office manager who had no decision powers, and always said she would talk to her supervisors. As we discussed this there was always the delay to find out what the supervisor said.
Then a week and half ago the office manager got into a car accident. Eventually she replied with the phone number of the supervisors.
I then called them, thinking at last no more middle man!
Nope, when I called the supervisors were always in a meeting.
And so it went until I was looking forward to the rapid recovery of the office manager.
I called her yesterday and she was back, hurray!
I asked her were they going to deliver the 2 cords. She said she'd have to talk to her supervisors 
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11-02-2007, 11:21 
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